Privacy Policy
Information We Collect
Personal Information
- Contact Information: Name, phone number, email address
- Delivery Information: Physical address, delivery instructions
- Payment Information: Mobile money details, transaction records
- Communication Records: WhatsApp messages, call logs, emails
Website Usage Information
- Device Information: IP address, browser type, device type
- Usage Data: Pages visited, time spent on site, interactions
- Cookies: Small data files to improve user experience
- Analytics Data: Google Analytics tracking for website performance
How We Use Your Information
Primary Uses
- Process and fulfill your orders
- Arrange delivery and assembly
- Provide customer support
- Send order confirmations and updates
- Handle warranty claims and returns
Improvement Uses
- Improve our products and services
- Analyze website performance
- Send relevant offers and updates
- Ensure website security
Information Sharing
We Do Not Sell Your Information
Mr. Trampolines does not sell, trade, or rent your personal information to third parties for marketing purposes.
Limited Sharing
- Delivery Partners: Share delivery information with our delivery team
- Payment Processors: Share payment information with mobile money providers
- Legal Requirements: Share information when required by law
- Safety: Share information to prevent fraud or ensure safety
Data Security
Security Measures
- Encrypted data transmission using HTTPS
- Secure storage of customer information
- Limited access to personal data
- Regular security assessments
- Employee training on data protection
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Order information is typically retained for 7 years for tax and warranty purposes.
Your Rights
Access and Control
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
How to Exercise Rights
- Contact us at 0759 230 450
- Send email to [email protected]
- Provide proof of identity
- Allow 30 days for response
Cookies and Tracking
Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings
Google Analytics
We use Google Analytics to understand how visitors use our website. This service may collect:
- Pages visited and time spent on each page
- Device and browser information
- General location data (city/country level)
- Website interaction patterns
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Cookie Management
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.
Children's Privacy
Protection of Minors
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Updating the "Last Updated" date below
Last Updated: July 28, 2025
Contact Information
For privacy-related questions or concerns:
Phone: 0759 230 450
Email: [email protected]
Address: Nairobi CBD, Kenya
Business Hours: Monday - Saturday, 8:00 AM - 6:00 PM