Terms of Service
Acceptance of Terms
By accessing and using the Mr. Trampolines website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Last Updated: July 28, 2025
Service Description
What We Provide
- High-quality trampolines for recreational use
- Professional assembly and installation services
- Countrywide delivery across Kenya
- Customer support and warranty services
- Safety equipment and accessories
Service Areas
- All 47 counties in Kenya
- Free assembly in Nairobi County
- Paid assembly in other counties
- Same-day delivery in Nairobi
- Next-day delivery in nearby counties
Ordering and Payment
Order Process
- Contact us via phone or WhatsApp to place your order
- Provide delivery address and contact information
- Confirm product specifications and pricing
- Arrange payment method (cash on delivery or mobile money)
- Receive order confirmation and delivery timeline
Payment Terms
- Cash on Delivery: Pay upon receiving and inspecting your trampoline
- Mobile Money: M-Pesa, Airtel Money accepted for advance payment
- Payment Confirmation: Required before delivery scheduling
- Price Changes: Prices subject to change without notice
Delivery and Installation
Delivery Terms
- Same-day delivery available in Nairobi County
- Next-day delivery for nearby counties
- 2-3 business days for remote areas
- Weather conditions may affect delivery
- Someone must be present to receive delivery
Installation Terms
- Free professional assembly in Nairobi County
- Paid assembly service in other counties
- Proper installation required for warranty
- Safety instructions provided with installation
- Installation area must be prepared by customer
Product Warranty
One-Year Manufacturer Warranty
What's Covered:
- Manufacturing defects in frame and springs
- Defects in jumping mat and safety net
- Hardware failures (nuts, bolts, connectors)
- Assembly-related issues (if installed by us)
What's Not Covered:
- Damage from improper use or installation
- Wear and tear from normal use
- Damage from weather conditions or accidents
- Unauthorized modifications or repairs
Safety and Liability
Important Safety Disclaimers
- Trampolines are for recreational use only
- Users must follow all safety guidelines provided
- Supervision required for children under 12 years
- Maximum weight capacity must not be exceeded
- Only one person should jump at a time
Liability Limitations
Mr. Trampolines is not liable for injuries resulting from:
- Improper use or installation
- Failure to follow safety instructions
- Accidents or misuse
- Weather-related damage
- Unauthorized modifications
Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Mr. Trampolines and is protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
Governing Law
These terms are governed by the laws of Kenya. Any disputes arising from these terms or our services will be resolved in the courts of Kenya.
Contact Information
For questions about these terms or our services:
Phone: 0759 230 450
WhatsApp: 0759 230 450
Email: [email protected]
Address: Nairobi CBD, Kenya
Business Hours: Monday - Saturday, 8:00 AM - 6:00 PM