Return Policy
Our Commitment to Quality
At Mr. Trampolines Kenya, we stand behind the quality of our products. While we carefully inspect every trampoline before delivery, we understand that manufacturing defects can occasionally occur. This policy outlines our approach to handling such situations.
Return Policy Details
Defective Products Only
We accept returns exclusively for defective products. This includes manufacturing defects such as:
- Structural issues: Bent or broken frame components
- Safety concerns: Damaged safety net or padding
- Functional problems: Springs that don't work properly
- Material defects: Tears in the jumping mat or safety net
- Assembly issues: Missing or damaged parts
Note: We do not accept returns for reasons such as change of mind, wrong size selection, or normal wear and tear.
Immediate Notification Required
If you notice any defects or problems, you must notify our installation team immediately. This is crucial for several reasons:
- Safety first: Defective trampolines can pose safety risks
- Quick resolution: Immediate notification allows us to act fast
- Documentation: Helps us verify the issue and arrange replacement
- Quality control: Enables us to improve our products and processes
Contact: Call or WhatsApp us immediately at 0759 230 450 if you discover any defects during or after installation.
Fast Replacement Process
We will replace defective products as soon as possible. Our replacement process is designed to minimize inconvenience:
- Immediate assessment: Our team will evaluate the defect
- Quick replacement: We'll arrange for a new trampoline
- Professional installation: Free assembly of the replacement
- Quality assurance: Thorough inspection before delivery
Our Promise: We prioritize customer satisfaction and will work quickly to resolve any legitimate defect issues.
Transportation Cost Responsibility
You will be responsible for the transportation cost of the replacement delivery. This policy is in place to:
- Maintain fair pricing: Keeps our product prices competitive
- Prevent abuse: Ensures the return policy isn't misused
- Cover operational costs: Helps us maintain quality service
- Encourage careful inspection: Promotes thorough checking during installation
Transportation Fee: The cost will be similar to your original delivery fee, depending on your location from Nairobi CBD.
Need to Report a Defect?
Don't hesitate to contact us immediately if you discover any issues with your trampoline. We're here to help!
Policy Summary
Defective Products
Returns accepted for manufacturing defects only
Immediate Action
Notify us immediately for quick replacement
Transport Cost
Customer covers replacement delivery cost